Optima Resourses has a well-defined and mature application development process which comprises the complete SDLC from business case analysis to warranty support of the application.
This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the delivery teams spread across the globe.Each of the development phases can be defined with metrics and subsequently tracked with the web based tools which can be used by our customers.
The application development methodology can be used for:
- New application development
- Existing application enhancement
- Application consolidation
- Application migration
Application development activities can be bound by SLA framework with critical service level (CSL) and quality process and result (QPR) measures.
Optima has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests.
This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.
Each of these activities can be governed and monitored by SLA.
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